Refund policy
Return & Refund Policy
Last updated: July 2026
At Ma'am Glam, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Returns
We accept returns within 7 days of delivery. To be eligible for a return, your item must be:
- Unused, unopened, and in its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase (order number or receipt)
Due to hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or have a broken seal.
How to Request a Return
To initiate a return, please contact us at mariamfarrukh322@gmail.com within 7 days of receiving your order. Include your order number and reason for return. Our team will respond within 1–2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed within 5–7 business days. Refunds will be issued as follows:
- COD orders: Refund via bank transfer or mobile wallet (JazzCash / EasyPaisa)
- Card/online payments: Refund to original payment method
Non-Returnable Items
- Opened or used cosmetic products
- Products purchased on sale or during promotional events
- Gift cards
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or wrong item).
Contact Us
For any return or refund queries, email us at mariamfarrukh322@gmail.com