Shipping policy
Shipping Policy
Last updated: July 2026
Where We Ship
Ma'am Glam currently ships within Pakistan only.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Standard delivery across Pakistan takes 5–7 business days from the date of dispatch. Delivery times may vary depending on your location and courier availability.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order weight.
Payment Methods Accepted
We accept the following payment methods:
- Cash on Delivery (COD) — Pay when your order arrives at your doorstep
- JazzCash / EasyPaisa — Mobile wallet transfers
- Bank Transfer — Direct bank transfer (account details provided at checkout)
- Credit / Debit Card — Secure online card payments
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your parcel with our courier partner.
Failed Deliveries
If a delivery attempt fails due to an incorrect address or the customer being unavailable, the courier will attempt redelivery. After two failed attempts, the order may be returned to us. Re-delivery charges may apply.
Damaged in Transit
If your order arrives damaged, please photograph the parcel and product immediately and contact us at mariamfarrukh322@gmail.com within 48 hours. We will arrange a replacement or refund.
Contact Us
For shipping queries, email us at mariamfarrukh322@gmail.com